Many hotels offer additional services: transfers, SPA, late check-out, compliments, excursions. However, they often do not bring tangible profit. And it is not a matter of a low-quality product or an inappropriate audience. The reason is an opaque sales system, where additional services are simply not integrated into the guest's journey.
Even with high occupancy and a loyal audience, revenue may not grow because the guest does not receive offers on time, the staff is overloaded, and the upselling process itself remains spontaneous. This leads to a loss of demand and underutilization of existing opportunities.
Typical reasons why additional services do not bring results:
// The guest doesn’t know that he can order dinner in his room or a spa treatment
// There is information about services, but it is only available at the counter upon check-in.
// The hotel team is busy with operational tasks and does not have time to offer options
// Orders are recorded in Excel, chats, notebooks - without a single system
// Even posting on the website or in QR codes does not help - the offers do not reach the right moment
As a result, the accommodation is sold, the rooms are occupied, the season is in full swing, and the income is not growing. It is precisely these situations that the Hotbot team offers to analyze in a personal format: a 30-minute online meeting with an upselling expert at the hotel .
This is not a presentation or a general webinar. This is a practical analysis of the current situation in a specific hotel with the participation of a specialist who will help:
// Identify weak points in the sales funnel of additional services
// Compare the current approach with working solutions from other hotels
// Identify actions that can be implemented in the next 1-2 weeks
// Understand how automation impacts team workload and revenue growth
The hotel receives recommendations without the need to connect the system - the meeting does not oblige to further cooperation.
Even if the service is not implemented in the end, the meeting provides a clear understanding of where and why revenue is being lost, and which processes need to be rebuilt. This is an opportunity to get an external assessment and new guidelines for working with guest traffic in a short time.
On average, hotels that eliminate barriers to additional sales increase revenue by 20-40% during the first season. This is especially true in conditions of high occupancy, when it is impossible to increase the volume of the main product, and additional services are the key to growth without additional investment.
The online meeting is free, takes place at a convenient time and takes no more than 30 minutes.
This is enough to outline steps towards a sustainable increase in income - systematically and without overloading the team.
Try it - it's non-binding.